Category: Analysis

Pleasant and successful lead acquisition - Case Jämerä Kivitalot Oy At the beginning of the collaboration, CEO Jari Malkamäki defined the most important goal of the collaboration as ensuring the quality of customer service. Jari wanted the customers who were in contact with Jämerä to receive service as quickly as possible and be able to progress in promoting their own business. It has been established that families planning to build need a lot of information and expert help. However, most of them are first time…