Category: Customer listening
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Smart customer service for lawn mowers
Smart customer service for lawnmowers – this is how MelbAi chat worksWhat would it sound like if you could ask directly on a website which lawnmower is right for your yard – and get an answer right away? No forms, no waiting. Just a simple conversation on the screen, where you get a recommendation directly from Kubota's selection. This is exactly what the MelbAi chat service, developed by Melba Digital, offers. It is a smart but easy-to-use solution where the customer can write questions…
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Customer experience drives strategy
Customer experience leads strategy Customer experience is one of the most important factors that influence a company's success. Customers who are satisfied with their experience are more likely to be loyal customers who recommend the company's services to others. Companies that are able to provide the best customer experience are better positioned to succeed. Do you know what is really important to your customers? Measuring customer experience is a vital part of customer management, customer understanding and customer experience development. By measuring the customer experience, the company…
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Customer story: measuring the customer experience and delivery process
From customer experience to concrete help for management Our customer BE Group Oy is a long-term and reliable operator in the field of stainless steel and aluminum trade and production services. The company's offering includes warehouse sales, production services and direct deliveries, mainly for the steel and metal product needs of customers in the construction and industrial sectors. BE Group has its Finnish headquarters in Lahti, in addition to which the company has several offices and sales offices around the country. BE Group is…
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In addition to the customer experience, it is also important to listen to the personnel
Customer experience measurement puts the staff's mind at ease"During the crises raging around the world, we are very happy that our customers' experiences of our ability to operate have even improved. It is very rewarding news for our personnel", says CEO Ari Numminen from YTM-Industrial Oy. "At the moment, many companies are working under high pressure in order to meet customers' needs and deliver orders. The speed and accuracy of deliveries have risen to an unpredictable value among our customers. Our personnel carry…
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Customer experience develops even in the midst of crises
Continuous monitoring of customer experience "During the crises raging around the world, we are very happy that our customers' experiences of our operational ability have even improved", says Jan Friman, YTM-Industrial Oy's development manager. "Measuring the customer experience is a significant part of our strategy planning. The results give a clear picture of how customers see us as successful in practice." "YTM and Melba Digital Oy started cooperation in measuring the customer experience in 2020. Now, in 2022, fresh...
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New business services - ideas from customers
I am often asked if customers can tell what kind of services they need and what kind of services provide them with added value? The follow-up question is practically always whether they are ready to pay for the services. Service or service I recently met a client who reminded me of the roots of their service business. It all started with one of their important clients calling and asking my client to find out how many forklifts they actually owned. Who…